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Reliable Zoho Service Provider for Your Business Success
Reliable Zoho Service Provider for Your Business Success
Deliver outstanding customer service with Zoho’s powerful service management tools designed to enhance customer satisfaction and retention. Zoho’s solutions enable you to manage customer queries, automate support processes, and provide a personalized experience across multiple channels. With features like AI chatbots, self-service portals, and performance analytics, you can ensure timely and efficient service delivery, every time.
✓ Ticket management
✓ Multi-channel support
✓ Self-service portal
✓ Ticket automation
✓ SLA management
✓ Customer insights
✓ Team collaboration
✓ Reporting and analytics
✓ Integration
✓ Customer satisfaction surveys
✓ Connect to remote computers to diagnose and resolve issues from a distance.
✓ Install a client on a remote computer for future access without user intervention.
✓ Transfer files between local and remote computers securely.
✓ Share the screen with remote users for training or collaboration purposes.
✓ Access and provide support from various operating systems and devices.
✓ Record remote support sessions for review or documentation.
✓ Communicate with remote users via chat or voice calls.
✓ Works through firewalls and proxy servers, ensuring ease of connectivity.
✓ Utilizes encryption and secure authentication to protect remote sessions.
✓ Integrates with other Zoho applications and third-party tools for seamless workflows.
✓ Live Camera Streaming
✓ Highlighting on 3D Objects
✓ VoIP and text chat
✓ Snapshots
✓ Freeze image
✓ Session Recording
✓ Mobile SDK
✓ Multi-participant
✓ Choose between one-time or recurring payments
✓ Work Order Management
✓ Customer Management
✓ Scheduling and Dispatching
✓ Workforce Management
✓ Scheduled Maintenance
✓ Invoicing and Payments
✓ Services and Inventory
✓ Dashboard and Reports
✓ The Zoho FSM Mobile App
✓ Working on The Field
✓ Invoicing and Follow-up Work
✓ Memorable Service Experience
✓ Effective Customer Interactions
✓ Real-time Live Chat
✓ Visitor Tracking
✓ Customizable Chat Widgets
✓ Automated Chatbots
✓ Proactive Chat Invitations
✓ Canned Responses
✓ Team Collaboration
✓ Live Visitor Heatmaps
✓ Real-time Analytics
✓ Offline Lead Capture
✓ Integration with Zoho CRM
✓ Mobile Apps
✓ Security and Privacy
✓ Online booking management
✓ Calendar integration
✓ Automated reminders
✓ Payment processing
✓ Customizable booking forms: Create tailored forms for different services or appointments.
At AMRSEN, we offer a full range of Zoho services including Zoho implementation, customization, project rescue, Zoho advisory, business analysis, offshore development, Zoho support, and staff augmentation. Our goal is to help businesses fully leverage Zoho’s suite of products to improve efficiency and productivity.
We provide tailored Zoho solutions based on your unique business needs. Whether you need help with a new Zoho implementation or optimizing your existing setup, our team of certified Zoho experts will work closely with you to design, implement, and support Zoho applications that streamline your business processes.
AMRSEN has experience working with a wide range of industries, including manufacturing, retail, healthcare, education, and more. Our team understands the specific challenges faced by different sectors and provides customized Zoho solutions to meet industry-specific needs.
The timeline for implementing a Zoho solution depends on the complexity of the project and your specific requirements. Typically, a basic implementation may take a few weeks, while more complex, customized projects may require a longer timeframe. Our team will provide you with a detailed timeline during the consultation phase.
At AMRSEN, we offer ongoing support to ensure your Zoho solution continues to run smoothly after implementation. Our support services include troubleshooting, system updates, enhancements, and user training to help your team get the most out of Zoho.